Received the kit and was excited to set up until I realised you need an ethernet wall socket. Hello, I'm trying to set up my Virgin Media broadband. Call the pre-installation and delivery team on 0800 052 1734. £8p/m extra or included with Gig1 or Volt. Forum; Apps. Perfect for when you can’t all decide on what to watch. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The other is marked TV, & this is used for TV & Broadband. Re: No virgin media wall socket. and view the images for a range of different wall box options. I’ve checked the external. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. self install. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . No, the ethernet cable is for a wired device if you have one. I was happy and my kids were waiting for internet but unfortunately no wall socket. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Hello VLNeedham. Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 5. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. In your Stream kit you’ll find everything you need to get the Stream box up and running. No outside box - cable through the wall to inside box - very old 20 years ago. - 5250024Trace any cables coming out of it and check the ends of them. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Rob. The box and cables may have been removed by the previous occupiers. That is the correct fitting, it should push on unless its too loose inside the large housing. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. A non-split socket will have the sockets and screws in the middle. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. . I highly doubt my landlord will allow a virgin coax. Trouble shooter. ago Sometimes you will get a random cable sticking out of a wall with no isolator. on ‎18-05-2022 19:55. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I have 2 black sky looking cables but that is it. @Briannahsarah wrote: Here is a photo. 168. I found some other soket but I don'. Or you may be quicker than average! You won’t be involved the whole time. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 19 minutes ago. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Now none of my internal phone sockets. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I recently got Virgin broadband installed. An Ethernet cable – The. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Push fit the VM-supplied lead onto the socket. However no idea of how long that might take. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Follow these steps to install your virgin Media Broadband, TV and Phone service. As you can see in the photos, the phone point is far. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. I tried both the wires, it didn’t set up the WiFi. That is a rooftop aerial outlet for Freeview TV. easy install. A Virgin Media wall socket is simply a point of entry into your home. Manage Your Account. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The cable could be hidden within, or behind, furniture. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Gary71. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. But I have no Virgin Media Wall - 5216419. Further exclusions & legal stuff apply. Browse Virgin Media Virgin Media Community. Account - Mobile. Estonia and the Netherlands have already switched. 0 Kudos. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. I have signed up as a new user for Virgin Fibre. The internal wall boxes are mostly oblong. Manage Your Account. I don't have a virgin media wall socket and this is stressing me out. Provides a range of audio and video signal connections. com. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 30-01-2023 13:36 - edited ‎30-01-2023 13:51. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin Media; My Virgin Media; Shop;. 0 Kudos Reply. Occasionally only a very short stub of wire is left behind often hidden within. on ‎14-10-2022 10:22. You can also add WiFi Max to our. The Openreach sockets do not work for Virgin Media. Whichever is the most suitable. See where this Helpful Answer was postedThanks for your reply. However, I do not have any of the specified wall sockets available. Hi @bingoman000. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. May I know which one I can connect. Connect the cable adaptor to the black. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. No Wall Socket. #2. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. Ordered VM broadband and was recommended by the website to select the self quick install option. Will an engineer h. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. . Screwless Faceplate. The box does however have a hole in the bottom, through which i could see some. Options. 19K; 36; 98; Sofia_B. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No virgin media wall socket. You’ll know it’s ready when the white power light at the front of the Hub is on. 4 weeks ago. Virgin Media; My Virgin Media; Shop; Help;. It is likely you will be waiting a few days. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Mobile. Account - Mobile. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Controlling your TV. Please support me in this regard. We have the quickstart pack but sadly cannot get broadband set up and working. Wish this was made clearer when. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. My Virgin Media App. Hi, Same problem here. Account - Cable. which will give you a general idea of VM fixtures and fittings. Tudor. VM BB TV Landline. Virgin Mobile. how can we go about changing our self install to. to be phone lines. Manage Your Account. Account - Cable. Phone. 97K; 1. Joining in. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Switched On Families. I was trying to book an engineer but I didn’t get anywhere. 2. No virgin Media wall socket Vera03. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Hi Graham. We would like to show you a description here but the site won’t allow us. Crazy! They must be made of money. Back a step. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Thank you for the tel no. There is no fibre socket in this house. Call the Pre-installation and delivery team on 0800 052 1734. The wall box may be branded with the logos of an old cable TV company (not VM). Aug 8, 2019. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. Socket should be on the underside. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Stay safe online. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. If you can get Quickstart, you can choose one of two delivery options. Account - Mobile. Tudor. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Jack14102. Occasionally only a very short stub of wire is left. Virgin Media. I've looked for an external box but cannot. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. You should see a cable going through the wall and if you trace this inside, you should get the cable. Step 4. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. I ordered self-install kit just to find out there is no Virgin socket in my new property. 4. The answer is yes. Called 0800 052 1734 as well as 0800 953 9500. 22-12-2022 19:19 - edited ‎22-12-2022 19:20. You can also identify a split socket looking at the side. I cannot find a Virgin wall socket within my flat. Browse Virgin Media Virgin Media Community. We all know and love the internet and TV services that can enter our homes through entry points. Sadly as usual for a communication company it's ni on. Options. . Sorry to hear you don't have a VM wall socket. 3 5 comments Best Add a Comment LayerTough • 1 yr. I was told when purchasing the broadband package that fibre was available here. Following the installation and verification of its functionality, you can browse the web or. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. You have at least tested the ringing capacitor issue in the diagnostic process. . Virgin Media; My Virgin Media; Shop;. . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. called the delivery team and they managed to book a technician for me. Virgin Mobile. A Virgin Media. Hi team . Switched On Families. 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Check outside for the omnibox (brown or grey) and trace the cables to the inside. How do I book an engineer to come out - 5345632. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm here to share knowledge. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The only one I have is like this which does not fit a round plug. Hi , Welcome to our Community Forums and thanks for your post. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 minutes ago. 2. Virgin Phone Switchover. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. Kath_F. . 0. You need to go outside and locate the brown or grey omnibox on the wall. I'm at the stage where I need to plug the -. wi-fi. (and up the wall). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. The isolator has a terminator cap (marked below) fitted to the open end. This includes: The Stream box. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. See full list on itblogpros. The top “capped” one is marked FM & has been disused since cable went digital. I can only find the TV socket. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. 89K; 373; 537; Martin_N. No virgin media wall socket. Your "loss of signal" point is a good one. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Browse Virgin Media Virgin Media Community. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. BUT!! It appears they also installed one loose male coaxial cable in the living room. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 01-02-2023 10:59 - edited ‎01-02-2023 11:00. Mobile Your Account. I have only got one rectangular shaped white socket (Shown as below) but it seems old. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. The only things visible inside the house are: a openreach Master socket 5. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Reply. Manage Your Account. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Reply. You can also check for a loose cable as not all properties have a socket. 194. Browse Virgin Media Virgin Media Community. No internet, unfortunately. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 19 minutes ago. Manage Your Account. VM will usually only supply a Quickstart to a property that had VM previously. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The cable going in will be a double. No VM wall socket; Options. No Virgin Media wall socket on ‎16-10-2022 18:45. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. wall socket. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I’ve tried calling but the people I’m connected to keep hanging up. For into also image of the. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Re: No Wall Socket for Quickstart. We do not have an internal VM box to plug the round ended cable into. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. log into hub3 - 192. Account - Cable. Willferox, May 6, 2022 #1. on ‎21-02-2023 17:48. Hi rt001 . I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. No wall socket to connect. Buy Multimedia Sockets at Screwfix. Thank you for your post and welcome to the community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No Virgin Media socket Go to solution. I’ve just lived into my new house and received my Virgin box. Browse. Home Phone. Now to my Issue: I opted for the self-installation ki. @robbo321 wrote:. I also have this other dual cable going to the Smart Hub. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. Stay safe online. . If I couldn't get the proper wall socket, the internet is not going to be set up su. Answered! Go to Answer. on ‎01-06-2022 21:59. 194. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. A Ti-Vo was installed in one of the upstairs bedrooms. Account - Mobile. 18-02-2023 10:23 - edited ‎18-02-2023 10:33. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Some of the cables hanging out the wall were cut off after the house improvements. 3 minutes ago. Only Virgin Media kit can be plugged into their network so not. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Plug the cables into the hub. #2. Plug the cables into the Hub. I'm very sorry to hear about the non wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.